Call Center & Telephone Teller

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Assistance and access to your TruEnergy FCU accounts are only a phone call away.

TruEnergy FCU Call Center

Talk with a friendly and professional Member Service Representative, available to assist you during credit union business hours. 

  • Local: 703.750.4394
  • Out of the area: Toll-free 800.952.3999

Telephone Teller

With the 24-Hour Telephone Teller system, you can manage your accounts anytime, day or night. We put a TruEnergy FCU teller in your home, office, car, and anywhere else there is a touch-tone telephone. To sign up for this service please contact a Member Service representative for your authorization code which will give you on spot access to all the services of Telephone Teller.

Calling Telephone Teller

Accessing your accounts is easy:

  1. Call the 24-Hour Telephone Teller number
  • Local: 703.750.7505
  • Toll-free: 1.800.952.3999
  1. Press 1 to access Telephone Teller
  2. Enter your member number (4-5 digit account number)
  3. Enter your four-digit PIN followed by the # key. (First time callers should use the last four digits of your Social Security number. You will then be prompted to change this to a PIN of your choice.)

Using Telephone Teller

Manage your accounts with just a few touches of the keypad. When you call, you will be guided by a friendly voice through your transaction. Changes made to your account are made immediately, accurately, and securely.

  • Check share and loan balances
  • Make check withdrawals
  • Transfer funds
  • Make loan payments
  • Inquire about cleared checks
  • Review deposits and withdrawals
  • Request tax information
  • And much more

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